What you will learn?
Analyze the role of social media in modern business communication
Develop and implement a social media strategy aligned with business objectives
Identify and engage target audiences across key platforms
Create, curate, and publish compelling content consistently
Apply platform-specific tactics for LinkedIn, Instagram, Facebook, and others
Manage online communities, including handling feedback and crisis situations
Measure performance using analytics and KPIs
Navigate compliance, legal, and brand safety considerations
Execute paid social media campaigns and evaluate ROI
Integrate social media into a broader marketing and CRM strategy
Target Audience
Marketing and communications professionals
Small business owners and entrepreneurs
Social media coordinators and managers
PR and brand professionals
Anyone responsible for managing or contributing to an organization’s social media presence
About this course
This 10-lesson course introduces participants to the full scope of social media management, from strategic planning and content creation to community engagement and performance analysis. Learners will explore how to develop a cohesive social media strategy aligned with organizational goals, choose the right platforms for their audience, and build a consistent and compelling brand voice.
Participants will gain hands-on insights into crafting engaging content, curating valuable resources, and leveraging tools to streamline scheduling and publishing. The course delves into platform-specific tactics for LinkedIn, Facebook, Instagram, Twitter, and emerging channels. It also addresses essential practices in community management, compliance, advertising, and risk mitigation.
With a strong emphasis on analytics and return on investment (ROI), the program helps learners develop data-driven strategies and meaningful reporting for stakeholders. Integration with broader marketing initiatives and CRM systems is also explored, ensuring participants understand how to align social media with overarching business efforts.
Ideal for marketers, business owners, and communication professionals, this course provides both tactical know-how and strategic vision. By the end, participants will have a tailored action plan and the tools to build, manage, and grow a successful social media presence for their organization.
Requirements
No formal prerequisites required
Basic familiarity with using major social media platforms (e.g., Facebook, LinkedIn, Instagram) is recommended
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