ServiceNow Certified Administration for Beginners

This beginner-level ServiceNow course is tailored for individuals who are new to the platform and want to build a strong foundation in system administration and configuration. Designed with a hands-on approach, this course offers practical experience by allowing learners to perform real-world administrative tasks in their own instance of ServiceNow. It covers essential functionalities such as user and role management, creating applications and modules, implementing workflows, and working with the ServiceNow Knowledge Base and Service Catalog.
Participants will gain experience in managing data through the Configuration Management Database (CMDB), using import sets, update sets, and transform maps. The course also emphasizes application security, access controls, service level agreements (SLAs), and report generation. While the primary focus is on hands-on demonstrations, learners are encouraged to supplement their study with theoretical knowledge for a complete understanding of the platform.
Whether you're aiming for certification or preparing for a new role as a ServiceNow System Administrator, this course equips you with the skills required to navigate and manage a ServiceNow instance effectively. It also includes exam-aligned content with key resources, making it a valuable asset for certification readiness.