About this course
This beginner-level ServiceNow course is tailored for individuals who are new to the platform and want to build a strong foundation in system administration and configuration. Designed with a hands-on approach, this course offers practical experience by allowing learners to perform real-world administrative tasks in their own instance of ServiceNow. It covers essential functionalities such as user and role management, creating applications and modules, implementing workflows, and working with the ServiceNow Knowledge Base and Service Catalog.
Participants will gain experience in managing data through the Configuration Management Database (CMDB), using import sets, update sets, and transform maps. The course also emphasizes application security, access controls, service level agreements (SLAs), and report generation. While the primary focus is on hands-on demonstrations, learners are encouraged to supplement their study with theoretical knowledge for a complete understanding of the platform.
Whether you're aiming for certification or preparing for a new role as a ServiceNow System Administrator, this course equips you with the skills required to navigate and manage a ServiceNow instance effectively. It also includes exam-aligned content with key resources, making it a valuable asset for certification readiness.
Learning Objectives
After completing this course, learners will be able to:
• Create applications and modules within ServiceNow
• Manage users, groups, and roles
• Customize forms, fields, and UI elements
• Define SLAs, notifications, and reports
• Utilize the ServiceNow Knowledge Base
• Implement security and access control mechanisms
• Populate and manage the CMDB
• Import/export data using update sets and transform maps
• Design and implement Service Catalog items and workflows
Target Audience
• New system administrators with 0–3 months of experience
• IT professionals transitioning to ServiceNow roles
• Anyone interested in learning enterprise cloud computing with ServiceNow
Prerequisites
• No programming experience required
• Basic understanding of database concepts and system management
• Familiarity with IT Help Desk processes (incident, problem, change workflows) is beneficial
• 3–6 months of hands-on ServiceNow experience recommended
• A reliable internet connection and basic tech skills
Participants will gain experience in managing data through the Configuration Management Database (CMDB), using import sets, update sets, and transform maps. The course also emphasizes application security, access controls, service level agreements (SLAs), and report generation. While the primary focus is on hands-on demonstrations, learners are encouraged to supplement their study with theoretical knowledge for a complete understanding of the platform.
Whether you're aiming for certification or preparing for a new role as a ServiceNow System Administrator, this course equips you with the skills required to navigate and manage a ServiceNow instance effectively. It also includes exam-aligned content with key resources, making it a valuable asset for certification readiness.
Learning Objectives
After completing this course, learners will be able to:
• Create applications and modules within ServiceNow
• Manage users, groups, and roles
• Customize forms, fields, and UI elements
• Define SLAs, notifications, and reports
• Utilize the ServiceNow Knowledge Base
• Implement security and access control mechanisms
• Populate and manage the CMDB
• Import/export data using update sets and transform maps
• Design and implement Service Catalog items and workflows
Target Audience
• New system administrators with 0–3 months of experience
• IT professionals transitioning to ServiceNow roles
• Anyone interested in learning enterprise cloud computing with ServiceNow
Prerequisites
• No programming experience required
• Basic understanding of database concepts and system management
• Familiarity with IT Help Desk processes (incident, problem, change workflows) is beneficial
• 3–6 months of hands-on ServiceNow experience recommended
• A reliable internet connection and basic tech skills
ServiceNow Certified Administration for Beginners
1 Parts
ServiceNow Certified Administration for Beginners
-
0
0 Reviews
.jpg)
