About this course
Customer service is the lifeblood of any business—great customer service can turn a one-time buyer into a loyal customer, while poor service can cost you a fortune. Did you know that businesses lose millions each year due to subpar customer service? This course is designed to show you how to stop losing money and make more by transforming your customer service experience.
Learn how to wow your customers, handle difficult situations with ease, and turn every interaction into a chance to build loyalty and trust. By applying the 5 Tenets of Total Quality Management (TQM) and avoiding the 10 Deadly Sins of Customer Service, you’ll create an environment that retains customers, encourages referrals, and reduces advertising costs.
This course is packed with practical techniques, tips, and strategies to solve problems fast, boost customer satisfaction, and ultimately increase your profits.
Customer service is one of the top 3 factors determining the future and earnings of your company. Don’t leave your success to chance—invest in training your team and watch your customer relationships and bottom line thrive!
Learning Objectives
By the end of this course, participants will be able to:
• Create an Outstanding Customer Service Experience: Learn how to deliver a world-class service that keeps customers coming back.
• Handle Difficult Customers Like a Pro: Master techniques for de-escalating tense situations and turning frustrated customers into loyal ones.
• Increase Customer Retention: Discover how to keep your existing customers happy, reducing churn and boosting long-term profits.
• Generate More Referrals: Learn strategies to get your satisfied customers to recommend your business to others.
• Save on Advertising: Retain customers and enhance your reputation, so you spend less on attracting new clients.
• Solve Problems Quickly: Learn to resolve issues efficiently, ensuring a positive experience every time.
• Apply the 5 Tenets of Total Quality Management (TQM): Use these principles to improve service and optimize operations.
• Avoid the 10 Deadly Sins of Customer Service: Identify and eliminate common mistakes that lead to poor customer experiences.
Target Audience
This course is perfect for:
• Business Owners looking to enhance their customer service and profitability.
• Managers who want to improve team performance and customer satisfaction.
• Employees who want to develop a customer-centric mindset and improve their skills in handling customer interactions.
• Sales Teams and anyone in customer-facing roles who want to turn every interaction into a revenue opportunity.
Prerequisite
• No prior customer service experience is required.
• A desire to improve your customer service skills and build stronger, long-lasting relationships with customers.
Learn how to wow your customers, handle difficult situations with ease, and turn every interaction into a chance to build loyalty and trust. By applying the 5 Tenets of Total Quality Management (TQM) and avoiding the 10 Deadly Sins of Customer Service, you’ll create an environment that retains customers, encourages referrals, and reduces advertising costs.
This course is packed with practical techniques, tips, and strategies to solve problems fast, boost customer satisfaction, and ultimately increase your profits.
Customer service is one of the top 3 factors determining the future and earnings of your company. Don’t leave your success to chance—invest in training your team and watch your customer relationships and bottom line thrive!
Learning Objectives
By the end of this course, participants will be able to:
• Create an Outstanding Customer Service Experience: Learn how to deliver a world-class service that keeps customers coming back.
• Handle Difficult Customers Like a Pro: Master techniques for de-escalating tense situations and turning frustrated customers into loyal ones.
• Increase Customer Retention: Discover how to keep your existing customers happy, reducing churn and boosting long-term profits.
• Generate More Referrals: Learn strategies to get your satisfied customers to recommend your business to others.
• Save on Advertising: Retain customers and enhance your reputation, so you spend less on attracting new clients.
• Solve Problems Quickly: Learn to resolve issues efficiently, ensuring a positive experience every time.
• Apply the 5 Tenets of Total Quality Management (TQM): Use these principles to improve service and optimize operations.
• Avoid the 10 Deadly Sins of Customer Service: Identify and eliminate common mistakes that lead to poor customer experiences.
Target Audience
This course is perfect for:
• Business Owners looking to enhance their customer service and profitability.
• Managers who want to improve team performance and customer satisfaction.
• Employees who want to develop a customer-centric mindset and improve their skills in handling customer interactions.
• Sales Teams and anyone in customer-facing roles who want to turn every interaction into a revenue opportunity.
Prerequisite
• No prior customer service experience is required.
• A desire to improve your customer service skills and build stronger, long-lasting relationships with customers.
Introduction
1 Parts
Outstanding Customer Service - The Ultimate Guide! File
569.98 MB
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