About this course
In today’s dynamic and interconnected work environments, strong interpersonal skills are essential for fostering collaboration, building relationships, and driving business success. Developing Interpersonal Skills is a comprehensive course designed to enhance participants’ ability to communicate effectively, resolve conflict constructively, and influence others ethically across a range of professional settings.
This 12-lesson program blends foundational theories with practical tools to help learners assess and improve their interpersonal competencies. Starting with a self-assessment and course orientation, the curriculum covers critical aspects such as verbal and non-verbal communication, emotional intelligence, conflict resolution, teamwork, and digital communication. Special emphasis is placed on understanding and adapting to different communication styles, building trust, navigating workplace dynamics, and developing advanced listening techniques.
Participants will engage in interactive exercises, real-world case studies, and reflective activities aimed at building empathy, enhancing influence, and fostering a culture of collaboration. Lessons on managing up and across, crisis communication, and virtual relationship-building are especially relevant in today’s hybrid and remote workplaces.
By the end of the course, learners will have a personalized implementation plan and the skills necessary to sustain long-term interpersonal growth. Whether you're an emerging professional or an experienced leader, this course provides the tools to elevate your interpersonal effectiveness and drive meaningful business outcomes.
Learning Objectives:
By the end of this course, participants will be able to:
• Assess their current interpersonal skillset and identify areas for improvement
• Communicate clearly and empathetically in various professional settings
• Apply emotional intelligence to navigate workplace relationships
• Resolve conflicts and negotiate effectively
• Build and maintain trust in teams and across organizational levels
• Influence and persuade others with integrity
• Adapt communication styles to digital, remote, and culturally diverse environments
• Create a personal development plan for ongoing interpersonal skill growth
Target Audience:
• Mid-level professionals seeking to strengthen workplace relationships
• New managers looking to improve collaboration and communication
• Employees in client-facing or cross-functional roles
• Anyone aiming to enhance their interpersonal effectiveness in the workplace
Prerequisite:
• No formal prerequisites required
• Basic understanding of professional communication is recommended
This 12-lesson program blends foundational theories with practical tools to help learners assess and improve their interpersonal competencies. Starting with a self-assessment and course orientation, the curriculum covers critical aspects such as verbal and non-verbal communication, emotional intelligence, conflict resolution, teamwork, and digital communication. Special emphasis is placed on understanding and adapting to different communication styles, building trust, navigating workplace dynamics, and developing advanced listening techniques.
Participants will engage in interactive exercises, real-world case studies, and reflective activities aimed at building empathy, enhancing influence, and fostering a culture of collaboration. Lessons on managing up and across, crisis communication, and virtual relationship-building are especially relevant in today’s hybrid and remote workplaces.
By the end of the course, learners will have a personalized implementation plan and the skills necessary to sustain long-term interpersonal growth. Whether you're an emerging professional or an experienced leader, this course provides the tools to elevate your interpersonal effectiveness and drive meaningful business outcomes.
Learning Objectives:
By the end of this course, participants will be able to:
• Assess their current interpersonal skillset and identify areas for improvement
• Communicate clearly and empathetically in various professional settings
• Apply emotional intelligence to navigate workplace relationships
• Resolve conflicts and negotiate effectively
• Build and maintain trust in teams and across organizational levels
• Influence and persuade others with integrity
• Adapt communication styles to digital, remote, and culturally diverse environments
• Create a personal development plan for ongoing interpersonal skill growth
Target Audience:
• Mid-level professionals seeking to strengthen workplace relationships
• New managers looking to improve collaboration and communication
• Employees in client-facing or cross-functional roles
• Anyone aiming to enhance their interpersonal effectiveness in the workplace
Prerequisite:
• No formal prerequisites required
• Basic understanding of professional communication is recommended
Developing Interpersonal Skills
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