What you will learn?
Gain insight into how feedback is perceived emotionally and how to manage responses to ensure constructive and productive conversations.
Learn how to structure and deliver clear, actionable, and empathetic feedback using proven frameworks to ensure it is received positively.
Enhance communication through active listening, body language awareness, and other techniques to improve understanding and minimize defensiveness during feedback exchanges.
Build confidence in handling sensitive feedback situations and learn strategies for providing follow-up support to ensure continuous growth and development.
Target Audience
Managers and Team Leaders
HR Professionals
Supervisors
Executives
Professionals who want to improve their feedback skills
About this course
In the first section, Course Introduction, we will set the foundation for why constructive criticism is important and how it can impact both individual and team performance. Next, we dive into The Psychology of Feedback, exploring the emotional responses that feedback can trigger and how to manage them effectively.
The third module, Preparing for Feedback Conversations, focuses on how to set up productive, open dialogues. Then, the Feedback Framework introduces proven techniques to structure feedback in a clear, non-threatening way. Active Listening and Body Language highlights how these communication tools can improve understanding and reduce defensiveness.
For those handling more complex situations, the Difficult Conversations module offers strategies for addressing sensitive issues while maintaining respect and trust. The course concludes with Follow-up and Documentation, ensuring feedback leads to actionable outcomes and is properly tracked for future growth.
By the end of the course, participants will have the confidence and skills to approach feedback with clarity and compassion, fostering a growth-oriented, collaborative environment.
Requirements
No formal prerequisites are required, but some experience in leadership, management, or team-based roles will be helpful for applying the course material in real-world situations.
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