What you will learn?
Know the principles that should be applied to all methods of communication and interactions with users and customers.
Learn the skills that are needed to apply the communication principles successfully and facilitate smooth communication in our interactions.
Understand how your actions affect other people; how aware are you of other people’s reaction to you.
Learn the skills needed to listen, understand, and interpret what your users are saying to you.
Know the basic principles that should be applied when communicating electronically.
Learn the basic terminology and definitions to be found in IT.
Understand the data, how to store it, and protect it
Target Audience
Technical Support Representatives
Help Desk Personnel
Technical Consultants
Any Technical Professional Engaging with Customers
About this course
This is intended for those with a passion for good customer service; those who want to improve their communication skills, as well as those who are looking at a career in a service desk environment.
This course delves into the intricate fusion of technical prowess and customer-centricity, empowering participants to excel in delivering unparalleled customer experiences. By combining theoretical insights, practical scenarios, and interactive activities, this course cultivates the art of balancing technical proficiency with effective communication.
The "Customer Service Skills for Techies" course bridges the gap between technical prowess and outstanding customer service, enabling participants to not only resolve technical issues but also leave customers satisfied, loyal, and impressed by the level of support they receive. Through this course, technical professionals become empowered ambassadors of exceptional customer experiences in the realm of technology.
Requirements
There is no formal prerequisite for this course.
