What you will learn?
Understand the types and phases of organizational crises
Identify and assess potential risks and vulnerabilities
Form and manage an effective crisis management team
Develop and execute a crisis communication strategy
Comply with legal and regulatory requirements during crises
Lead teams effectively under pressure using emotional intelligence
Manage digital threats and social media crises
Develop business continuity and crisis recovery plans
Build a sustainable crisis management framework
Target Audience
Executives and Senior Leaders
Operations and Risk Managers
Human Resources and Compliance Officers
PR and Communication Professionals
Project Managers and Team Leaders
Anyone involved in organizational crisis planning or response
About this course
"Crisis Management: Leading Through Turbulent Times" is a comprehensive, practical course designed to equip professionals with the tools, strategies, and mindset needed to lead effectively during crises. Whether you’re an executive, team leader, or emerging manager, this course will help you understand the dynamics of modern crises and how to respond with confidence, clarity, and purpose.
You’ll learn to identify risks, assess vulnerabilities, build resilient teams, and craft robust crisis communication plans. Through real-world examples, scenario-based exercises, and actionable frameworks, you'll be prepared to handle high-pressure situations with agility and composure. You’ll also explore the legal, regulatory, and ethical dimensions of crisis response and recovery, ensuring both compliance and transparency.
Special attention is given to digital crisis management, stakeholder engagement, and post-crisis recovery, helping you not only survive disruption—but emerge stronger. By the end of the course, you'll be able to develop a customized crisis management roadmap tailored to your organization’s unique needs.
Requirements
Basic understanding of organizational operations and management structures
Experience leading teams or managing business functions
No prior crisis management experience required, but helpful
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