About this course
Creating a Customer Care Culture Within Your Team is a practical course designed for Team Leaders, Supervisors, and First or Second Line Managers who want to transform their team into a truly customer-focused unit. Poor team culture is one of the biggest challenges in frontline management, and this course provides the tools to address and change that culture effectively.
Led with real-world insights and practical strategies, this course shows you how to shift your team’s mindset from transactional service to a culture of proactive customer care. You’ll learn how to influence team behavior, build engagement, and set expectations that put the customer at the heart of every interaction.
You’ll also explore what customer care culture really looks like in action—welcoming customers warmly, handling complaints efficiently, going above and beyond, and consistently delivering positive customer experiences. These are the behaviors that reduce complaints, increase satisfaction, and grow your customer base.
This course is ideal for leaders at the beginning of their journey or those looking to improve existing team performance. The techniques taught are simple, practical, and designed to be implemented immediately—helping you not only lead more effectively, but also become a more valuable asset to your organization.
If you want to build a team that customers rave about, this course is the place to start.
Learning Objectives
By the end of this course, participants will be able to:
• Understand what team culture is and how it impacts performance
• Identify behaviors aligned with a strong customer care culture
• Influence your team to welcome and value every customer
• Help team members adopt a customer-first mindset
• Encourage a commitment to going above and beyond in service
Target Audience
This course is designed for:
• Team Leaders, Supervisors, and First/Second Line Managers
• Frontline leaders new to customer service culture development
• Managers seeking to reduce complaints and improve customer satisfaction
• Anyone leading a team in a customer-facing environment
Prerequisites
• Currently in, or preparing for, a team leadership or supervisory role
• No prior training in culture change or customer care is required
• Willingness to apply the techniques and methods taught in the course
Led with real-world insights and practical strategies, this course shows you how to shift your team’s mindset from transactional service to a culture of proactive customer care. You’ll learn how to influence team behavior, build engagement, and set expectations that put the customer at the heart of every interaction.
You’ll also explore what customer care culture really looks like in action—welcoming customers warmly, handling complaints efficiently, going above and beyond, and consistently delivering positive customer experiences. These are the behaviors that reduce complaints, increase satisfaction, and grow your customer base.
This course is ideal for leaders at the beginning of their journey or those looking to improve existing team performance. The techniques taught are simple, practical, and designed to be implemented immediately—helping you not only lead more effectively, but also become a more valuable asset to your organization.
If you want to build a team that customers rave about, this course is the place to start.
Learning Objectives
By the end of this course, participants will be able to:
• Understand what team culture is and how it impacts performance
• Identify behaviors aligned with a strong customer care culture
• Influence your team to welcome and value every customer
• Help team members adopt a customer-first mindset
• Encourage a commitment to going above and beyond in service
Target Audience
This course is designed for:
• Team Leaders, Supervisors, and First/Second Line Managers
• Frontline leaders new to customer service culture development
• Managers seeking to reduce complaints and improve customer satisfaction
• Anyone leading a team in a customer-facing environment
Prerequisites
• Currently in, or preparing for, a team leadership or supervisory role
• No prior training in culture change or customer care is required
• Willingness to apply the techniques and methods taught in the course
Introduction
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Create A Customer Care Team Culture File
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